All Systems Operational

Updated a few seconds ago

RapidIdentity Cloud Portal




Operational

RapidIdentity Cloud Identity Bridge




Operational

Preproduction, Development, and Test Envrionments




Operational

Insights Analytics Dashboard




Operational

RapidIdentity SafeID Scanning Service




Operational

IDHub




Operational

Security Manager




Operational

External SIS/HRMS




Operational

Other Supporting Systems




Operational

0

Upcoming Maintenances

1

Incidents Last 30 Days

1

Maintenances Last 30 Days

History (Last 30 days)

RapidIdentity Cloud Planned Maintenance - kde01, ncdpi01, us000, us001, us002, us003, us004, us006Planned Maintenance

Description

Customers on the US clusters may experience intermittent system unavailability during a planned downtime event. Changes include: - RapidIdentity Cloud monthly maintenance updates - Cloud infrastructure updates, including security patches - Networking and reliability updates


Components

RapidIdentity Cloud Portal, RapidIdentity Cloud Identity Bridge, Preproduction, Development, and Test Envrionments, Insights Analytics Dashboard, RapidIdentity SafeID Scanning Service, IDHub, Security Manager


Locations

RapidIdentity Cloud - US000 Region, RapidIdentity Cloud - US001 Region, RapidIdentity Cloud - US002 Region, RapidIdentity Cloud - US003 Region, RapidIdentity Cloud - US004 Region, RapidIdentity Cloud - NCDPI01 Region, RapidIdentity Cloud - KDE01 Region, RapidIdentity Cloud - US006 Region


Schedule

January 24, 2026 8:00PM - January 25, 2026 5:00AM CST


January 24, 2026 8:00PM CST
UPDATE

Scheduled maintenance is starting.

January 25, 2026 5:00AM CST
UPDATE

Scheduled maintenance is complete.
SMS / Email increased error ratesDegraded Performance

Incident Status

Degraded Performance


Components

RapidIdentity Cloud Portal, RapidIdentity Cloud Identity Bridge, Preproduction, Development, and Test Envrionments, Insights Analytics Dashboard, RapidIdentity SafeID Scanning Service, IDHub, Security Manager, External SIS/HRMS, Other Supporting Systems


Locations

RapidIdentity Cloud - US000 Region, RapidIdentity Cloud - US001 Region, RapidIdentity Cloud - US002 Region, RapidIdentity Cloud - US003 Region, RapidIdentity Cloud - US004 Region, RapidIdentity Cloud - EU001 Region, RapidIdentity Cloud - NCDPI01 Region, RapidIdentity Cloud - KDE01 Region, Skyward, Infinite Campus, Powerschool, Aeries, Ellucian Banner, Munis, Frontline, Clever, help.rapididentity.com, PhishID



January 8, 2026 8:10AM CST
INVESTIGATING

We have seen an increase in error rates when sending SMS messages and Emails. We are investigating and will update this incident as needed.

January 8, 2026 9:10AM CST
INVESTIGATING

We have escalated this issue up to our email provider and are awaiting their investigation results.

January 8, 2026 9:30AM CST
INVESTIGATING

Our email provider is continuing to investigate the issue

January 8, 2026 9:58AM CST
INVESTIGATING

Still investigating

January 8, 2026 10:20AM CST
MONITORING

The email provider has remediated the problem that was causing email to not send. We are monitoring the situation.

January 8, 2026 2:15PM CST
RESOLVED

The underlying issue has been resolved and the SMS / Email service is operational again.