Active Incident

Updated a few seconds ago

Identity Bridges Failed to ConnectOperational

Incident Status

Operational

Components

RapidIdentity Cloud Identity Bridge

Locations

RapidIdentity Cloud - US001 Region, RapidIdentity Cloud - US002 Region, RapidIdentity Cloud - US003 Region, RapidIdentity Cloud - US004 Region


March 30, 2025 10:16AM CDT
[Monitoring] Some bridges failed to connect after maintenance completed. We have fixed the immediate issue and are looking at root cause.

RapidIdentity Cloud Portal




Operational

RapidIdentity Cloud Identity Bridge




Operational

Preproduction, Development, and Test Envrionments




Operational

Insights Analytics Dashboard




Operational

RapidIdentity SafeID Scanning Service




Operational

IDHub




Operational

Security Manager




Operational

External SIS/HRMS




Operational

Other Supporting Systems




Operational

0

Upcoming Maintenances

1

Incidents Last 30 Days

2

Maintenances Last 30 Days

History (Last 30 days)

RapidIdentity Cloud Planned Maintenance - us000, us001, us002, us003, us004, ncdpi01, kde01Planned Maintenance

Description

Customers on the US clusters may experience intermittent system unavailability during a planned downtime event. Changes include: - RapidIdentity Cloud monthly maintenance updates - Cloud infrastructure updates, including security patches - Networking and reliability updates


Components

RapidIdentity Cloud Portal, RapidIdentity Cloud Identity Bridge, Preproduction, Development, and Test Envrionments, RapidIdentity SafeID Scanning Service, IDHub, Security Manager


Locations

RapidIdentity Cloud - US000 Region, RapidIdentity Cloud - US001 Region, RapidIdentity Cloud - US002 Region, RapidIdentity Cloud - US003 Region, RapidIdentity Cloud - US004 Region, RapidIdentity Cloud - NCDPI01 Region


Schedule

March 29, 2025 8:00PM - March 30, 2025 5:00AM CDT


March 29, 2025 8:00PM CDT
[Update] Scheduled maintenance is starting.

March 30, 2025 5:00AM CDT
[Update] Scheduled maintenance is complete.
RapidIdentity InsightsPlanned Maintenance

Description

RapidIdentity Insights will be updated and periodically unavailable during this maintenance window


Components

Insights Analytics Dashboard


Locations

RapidIdentity Cloud - US000 Region, RapidIdentity Cloud - US001 Region, RapidIdentity Cloud - US002 Region, RapidIdentity Cloud - US003 Region, RapidIdentity Cloud - US004 Region, RapidIdentity Cloud - EU001 Region, RapidIdentity Cloud - NCDPI01 Region


Schedule

March 3, 2025 4:00PM - March 3, 2025 6:00PM CST


March 3, 2025 4:00PM CST
[Update] Scheduled maintenance is starting.

March 3, 2025 6:00PM CST
[Update] Scheduled maintenance is complete.