Active Incident

Updated a few seconds ago

SMS text messages for One-Time-Passwords experiencing delaysOperational

Incident Status

Operational

Components

RapidIdentity Cloud Portal

Locations

RapidIdentity Cloud - US000 Region, RapidIdentity Cloud - US001 Region, RapidIdentity Cloud - US002 Region, RapidIdentity Cloud - US003 Region, RapidIdentity Cloud - US004 Region, RapidIdentity Cloud - EU001 Region, RapidIdentity Cloud - NCDPI01 Region


October 25, 2024 2:52PM CDT
[Investigating] SMS text messages for One-Time-Passwords are being delayed up to 10 minutes. We are working with our SMS provider to identify and resolve the issue. An update will be provided by Monday afternoon.

October 28, 2024 10:19AM CDT
[Monitoring] SMS message deliverability is back to normal. We are continuing to work with Verizon and T-Mobile to improve upon this in the future.

RapidIdentity Cloud Portal




Operational

RapidIdentity Cloud Identity Bridge




Operational

Preproduction, Development, and Test Envrionments




Operational

Insights Analytics Dashboard




Operational

RapidIdentity SafeID Scanning Service




Operational

External SIS/HRMS




Operational

Other Supporting Systems




Operational

0

Upcoming Maintenances

1

Incidents Last 30 Days

2

Maintenances Last 30 Days

History (Last 30 days)

RapidIdentity Cloud Planned Maintenance - us000, us001, us002, us003, us004, ncdpi01Planned Maintenance

Description

Customers on the US clusters may experience intermittent system unavailability during a planned downtime event. Changes include: - RapidIdentity Cloud monthly maintenance updates - Cloud infrastructure updates, including security patches - Networking and reliability updates


Components

RapidIdentity Cloud Portal


Locations

RapidIdentity Cloud - US000 Region, RapidIdentity Cloud - US001 Region, RapidIdentity Cloud - US002 Region, RapidIdentity Cloud - US003 Region, RapidIdentity Cloud - US004 Region, RapidIdentity Cloud - NCDPI01 Region


Schedule

November 16, 2024 8:00PM - November 17, 2024 5:00AM CST


November 16, 2024 8:00PM CST
[Update] Scheduled maintenance is starting.

November 17, 2024 5:00AM CST
[Update] Scheduled maintenance is complete.
RapidIdentity Cloud Planned Maintenance - us000, us001, us002, us003, us004, ncdpi01, kde01Planned Maintenance

Description

Customers on the US clusters may experience intermittent system unavailability during a planned downtime event. Changes include: - RapidIdentity Cloud monthly maintenance updates - Cloud infrastructure updates, including security patches - Networking and reliability updates


Components

RapidIdentity Cloud Portal, RapidIdentity Cloud Identity Bridge, Preproduction, Development, and Test Envrionments, Insights Analytics Dashboard, RapidIdentity SafeID Scanning Service


Locations

RapidIdentity Cloud - US000 Region, RapidIdentity Cloud - US001 Region, RapidIdentity Cloud - US002 Region, RapidIdentity Cloud - US003 Region, RapidIdentity Cloud - US004 Region, RapidIdentity Cloud - NCDPI01 Region


Schedule

October 26, 2024 8:00PM - October 27, 2024 5:00AM CDT


October 26, 2024 8:00PM CDT
[Update] Scheduled maintenance is starting.

October 27, 2024 5:00AM CDT
[Update] Scheduled maintenance is complete.