Active Incident

Updated a few seconds ago

Degraded performance for RI CloudOperational

Incident Status

Operational

Components

RapidIdentity Cloud Portal, Security Manager

Locations

RapidIdentity Cloud - US000 Region, RapidIdentity Cloud - US001 Region, RapidIdentity Cloud - US002 Region, RapidIdentity Cloud - US003 Region, RapidIdentity Cloud - US004 Region, RapidIdentity Cloud - NCDPI01 Region, RapidIdentity Cloud - KDE01 Region


October 20, 2025 3:24AM CDT
[Identified] Our underlying cloud provider, Amazon Web Services (AWS), has identified an issue with their infrastructure and they are working to fix it. This may affect some components of individual customer tenants. We will have more information as we receive it.

October 20, 2025 4:31AM CDT
[Monitoring] AWS has applied a fix, and we are seeing systems start to recover.

October 20, 2025 8:37AM CDT
[Identified] AWS is continuing to have minor issues. We will monitor and update status here.

October 20, 2025 9:42AM CDT
[Investigating] The underlying cloud provider has confirmed multiple service experiencing network connectivity issues. They have applied a mitigation and are seeing early signs of recovery. We will continue to update this issue as more data comes in.

October 20, 2025 1:03PM CDT
[Investigating] The work to identify and correct widespread issues is still ongoing by our cloud provider.

October 20, 2025 4:09PM CDT
[Monitoring] All systems appear to be operational.
SafeID not reportingService Disruption

Incident Status

Service Disruption

Components

RapidIdentity SafeID Scanning Service

Locations

RapidIdentity Cloud - US000 Region, RapidIdentity Cloud - US001 Region, RapidIdentity Cloud - US002 Region, RapidIdentity Cloud - US003 Region, RapidIdentity Cloud - US004 Region, RapidIdentity Cloud - EU001 Region, RapidIdentity Cloud - NCDPI01 Region, RapidIdentity Cloud - KDE01 Region


September 23, 2025 9:44AM CDT
[Investigating] SafeID is not reporting compromised accounts

RapidIdentity Cloud Portal




Operational

RapidIdentity Cloud Identity Bridge




Operational

Preproduction, Development, and Test Envrionments




Operational

Insights Analytics Dashboard




Operational

RapidIdentity SafeID Scanning Service




Service Disruption

IDHub




Operational

Security Manager




Operational

External SIS/HRMS




Operational

Other Supporting Systems




Operational

1

Upcoming Maintenances

2

Incidents Last 30 Days

1

Maintenances Last 30 Days

Scheduled Maintenance

RapidIdentity Cloud Planned Maintenance - us000, us001, us002, us003, us004, us006, ncdpi01, kde01Planned Maintenance

Schedule

October 25, 2025 8:00PM - October 26, 2025 5:00AM CDT

Components

RapidIdentity Cloud Portal, RapidIdentity Cloud Identity Bridge, Preproduction, Development, and Test Envrionments, Insights Analytics Dashboard, RapidIdentity SafeID Scanning Service, IDHub, Security Manager, External SIS/HRMS, Other Supporting Systems

Locations

RapidIdentity Cloud - US000 Region, RapidIdentity Cloud - US001 Region, RapidIdentity Cloud - US002 Region, RapidIdentity Cloud - US003 Region, RapidIdentity Cloud - US004 Region, RapidIdentity Cloud - EU001 Region, RapidIdentity Cloud - NCDPI01 Region, RapidIdentity Cloud - KDE01 Region, Skyward, Infinite Campus, Powerschool, Aeries, Ellucian Banner, Munis, Frontline, Clever, help.rapididentity.com, PhishID

Description

Customers on the US clusters may experience intermittent system unavailability during a planned downtime event. Changes include: - RapidIdentity Cloud monthly maintenance updates - Cloud infrastructure updates, including security patches - Networking and reliability updates

History (Last 30 days)

RapidIdentity Cloud Planned Maintenance - us000, us001, us002, us003, us004, ncdpi01, kde01Planned Maintenance

Description

Customers on the US clusters may experience intermittent system unavailability during a planned downtime event. Changes include: - RapidIdentity Cloud monthly maintenance updates - Cloud infrastructure updates, including security patches - Networking and reliability updates


Components

RapidIdentity Cloud Portal, RapidIdentity Cloud Identity Bridge, Preproduction, Development, and Test Envrionments, Insights Analytics Dashboard, RapidIdentity SafeID Scanning Service, IDHub, Security Manager


Locations

RapidIdentity Cloud - US000 Region, RapidIdentity Cloud - US001 Region, RapidIdentity Cloud - US002 Region, RapidIdentity Cloud - US003 Region, RapidIdentity Cloud - US004 Region, RapidIdentity Cloud - NCDPI01 Region, RapidIdentity Cloud - KDE01 Region


Schedule

September 27, 2025 8:00PM - September 28, 2025 5:00AM CDT


September 27, 2025 8:00PM CDT
[Update] Scheduled maintenance is starting.

September 28, 2025 5:00AM CDT
[Update] Scheduled maintenance is complete.