All Systems Operational

Updated a few seconds ago

RapidIdentity Cloud Portal




Operational

RapidIdentity Cloud Identity Bridge




Operational

Preproduction, Development, and Test Envrionments




Operational

Insights Analytics Dashboard




Operational

RapidIdentity SafeID Scanning Service




Operational

IDHub




Operational

Security Manager




Operational

External SIS/HRMS




Operational

Other Supporting Systems




Operational

0

Upcoming Maintenances

1

Incidents Last 30 Days

1

Maintenances Last 30 Days

History (Last 30 days)

RapidIdentity Cloud Planned Maintenance - us000, us001, us002, us003, us004, us006, ncdpi01, kde01Planned Maintenance

Description

Customers on the US clusters may experience intermittent system unavailability during a planned downtime event. Changes include: - RapidIdentity Cloud monthly maintenance updates - Cloud infrastructure updates, including security patches - Networking and reliability updates


Components

RapidIdentity Cloud Portal, RapidIdentity Cloud Identity Bridge, Preproduction, Development, and Test Envrionments, Insights Analytics Dashboard, RapidIdentity SafeID Scanning Service, IDHub, Security Manager, External SIS/HRMS, Other Supporting Systems


Locations

RapidIdentity Cloud - US000 Region, RapidIdentity Cloud - US001 Region, RapidIdentity Cloud - US002 Region, RapidIdentity Cloud - US003 Region, RapidIdentity Cloud - US004 Region, RapidIdentity Cloud - EU001 Region, RapidIdentity Cloud - NCDPI01 Region, RapidIdentity Cloud - KDE01 Region, Skyward, Infinite Campus, Powerschool, Aeries, Ellucian Banner, Munis, Frontline, Clever, help.rapididentity.com, PhishID


Schedule

November 22, 2025 8:00PM - November 23, 2025 5:00AM CST


November 22, 2025 8:00PM CST
UPDATE

Scheduled maintenance is starting.

November 23, 2025 5:00AM CST
UPDATE

Scheduled maintenance is complete.
US003 - PubSub FailingPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Security Manager


Locations

RapidIdentity Cloud - US003 Region



November 11, 2025 4:41PM CST
IDENTIFIED

PubSub subscriptions are failing for some customers. This has been escalated to our cloud provider.

November 12, 2025 11:22AM CST
MONITORING

We have performed several configuration changes, including clearing out problematic queues and adding resources to our message bus. The system is in good health and we will continue to monitor.

November 18, 2025 5:59PM CST
RESOLVED

Incident has been resolved.
SafeID not reportingService Disruption

Incident Status

Service Disruption


Components

RapidIdentity SafeID Scanning Service


Locations

RapidIdentity Cloud - US000 Region, RapidIdentity Cloud - US001 Region, RapidIdentity Cloud - US002 Region, RapidIdentity Cloud - US003 Region, RapidIdentity Cloud - US004 Region, RapidIdentity Cloud - EU001 Region, RapidIdentity Cloud - NCDPI01 Region, RapidIdentity Cloud - KDE01 Region



September 23, 2025 9:44AM CDT
INVESTIGATING

SafeID is not reporting compromised accounts

November 4, 2025 3:38PM CST
RESOLVED

SafeID appears to be working as expected. The reports we received from the field were either transient issues, or were incorrectly communicated as issues. We will continue to monitor but we believe this incident is resolved.