Active Incident

Updated a few seconds ago

Stale information in Analytics InsightsOperational

Incident Status

Operational

Components

Insights Analytics Dashboard

Locations

RapidIdentity Cloud - US000 Region, RapidIdentity Cloud - US001 Region, RapidIdentity Cloud - US002 Region, RapidIdentity Cloud - US003 Region, RapidIdentity Cloud - US004 Region, RapidIdentity Cloud - EU001 Region, RapidIdentity Cloud - NCDPI01 Region


January 13, 2025 4:34PM CST
[Identified] The Analytics Insights Cube is experiencing intermittent build failures. Insights dashboards are current as of 1/9/2025. We are currently working to resolve the issue. This will not affect metrics collection.

RapidIdentity Cloud Portal




Operational

RapidIdentity Cloud Identity Bridge




Operational

Preproduction, Development, and Test Envrionments




Operational

Insights Analytics Dashboard




Operational

RapidIdentity SafeID Scanning Service




Operational

IDHub




Operational

Security Manager




Operational

External SIS/HRMS




Operational

Other Supporting Systems




Operational

0

Upcoming Maintenances

1

Incidents Last 30 Days

0

Maintenances Last 30 Days

History (Last 30 days)

Errors Logging in to RapidIdentity CloudPartial Service Disruption

Incident Status

Partial Service Disruption


Components

RapidIdentity Cloud Portal


Locations

RapidIdentity Cloud - US000 Region, RapidIdentity Cloud - US001 Region, RapidIdentity Cloud - US002 Region, RapidIdentity Cloud - US003 Region, RapidIdentity Cloud - US004 Region, RapidIdentity Cloud - EU001 Region, RapidIdentity Cloud - NCDPI01 Region



December 15, 2024 9:35AM CST
[Identified] Some customers have reported issues logging in to their RapidIdentity Cloud portals. The issue appears to depend on their specific configurations. We have reproduced the issue and are actively working on a resolution.

December 15, 2024 11:29AM CST
[Monitoring] Customers were rolled back to the November RI Cloud release. We will investigate and provide a fix during the January maintenance window.

December 17, 2024 2:36PM CST
[Resolved] No additional incidents have been reported.