Active Incident and Maintenance

Updated a few seconds ago

Public disclosure of compromised intermediate certificate authority keys (eMudhra) affecting certificate trust across the internetOperational

Incident Status

Operational

Components

RapidIdentity Cloud Portal, RapidIdentity Cloud Identity Bridge, Preproduction, Development, and Test Envrionments, Insights Analytics Dashboard, RapidIdentity SafeID Scanning Service, IDHub, FusionID, Security Manager, External SIS/HRMS, Other Supporting Systems

Locations

RapidIdentity Cloud - NCDPI01 Region, RapidIdentity Cloud - KDE01 Region, RapidIdentity Cloud - US000 Region, RapidIdentity Cloud - US001 Region, RapidIdentity Cloud - US002 Region, RapidIdentity Cloud - US003 Region, RapidIdentity Cloud - US004 Region, RapidIdentity Cloud - US006 Region, RapidIdentity Cloud - EU001 Region, Skyward, Infinite Campus, Powerschool, Aeries, Ellucian Banner, Munis, Frontline, Clever, help.rapididentity.com, PhishID, SMS, FusionID


October 21, 2026 9:43AM CDT
INVESTIGATING

We are currently investigating the impact of the eMudhra CA keys vulnerability with regard to all Jamf/Identity Products Engineering and security teams are prioritizing the services customers depend on most and applying mitigations, including updates to certificate trust configurations where applicable.
RapidIdentity Cloud Planned Maintenance - kde01, ncdpi01, us000, us001, us002, us003, us004, us005, us006Planned Maintenance

Description

Customers on the US clusters may experience intermittent system unavailability during a planned downtime event. Changes include: - RapidIdentity Cloud monthly maintenance updates - Cloud infrastructure updates, including security patches - Networking and reliability updates

Components

RapidIdentity Cloud Portal, RapidIdentity Cloud Identity Bridge, Preproduction, Development, and Test Envrionments, Insights Analytics Dashboard, RapidIdentity SafeID Scanning Service, IDHub, FusionID

Locations

RapidIdentity Cloud - NCDPI01 Region, RapidIdentity Cloud - KDE01 Region, RapidIdentity Cloud - US000 Region, RapidIdentity Cloud - US001 Region, RapidIdentity Cloud - US002 Region, RapidIdentity Cloud - US003 Region, RapidIdentity Cloud - US004 Region, RapidIdentity Cloud - US006 Region, FusionID

Schedule

October 31, 2026 8:00PM - November 1, 2026 5:00AM CST


October 31, 2026 8:00PM CDT
UPDATE

Scheduled maintenance is starting.

RapidIdentity Cloud Portal




Planned Maintenance

RapidIdentity Cloud Identity Bridge




Planned Maintenance

Preproduction, Development, and Test Envrionments




Planned Maintenance

Insights Analytics Dashboard




Planned Maintenance

RapidIdentity SafeID Scanning Service




Planned Maintenance

IDHub




Planned Maintenance

FusionID




Planned Maintenance

Security Manager




Operational

External SIS/HRMS




Operational

Other Supporting Systems




Operational

0

Upcoming Maintenances

2

Incidents Last 30 Days

1

Maintenances Last 30 Days

History (Last 30 days)

FusionID UnavailableService Disruption

Incident Status

Service Disruption


Components

FusionID


Locations

FusionID



October 21, 2026 9:40AM CDT
IDENTIFIED

We are working on a fix for an issue affecting FusionID functionality. In the meantime the service is unavailable. We will provide an update when we have new information. We apologize for the inconvenience.

October 23, 2026 11:56AM CDT
RESOLVED

FusionID tenants are fully patched and are back online.