Active Incident

Updated a few seconds ago

SMS Messages Not DeliveredOperational

Incident Status

Operational

Components

RapidIdentity Cloud Portal

Locations

RapidIdentity Cloud - US000 Region, RapidIdentity Cloud - US001 Region, RapidIdentity Cloud - US002 Region, RapidIdentity Cloud - US003 Region, RapidIdentity Cloud - US004 Region, RapidIdentity Cloud - EU001 Region, RapidIdentity Cloud - NCDPI01 Region


September 29, 2024 5:06PM CDT
[Investigating] Some customers may have issues with SMS messages being delivered. We are currently working with our service provider to investigate the issue.

September 29, 2024 7:35PM CDT
[Identified] We have identified the root cause and are working with our service provider to fix it.

September 29, 2024 8:30PM CDT
[Identified] The issue has been escalated with our service provider.

September 29, 2024 11:29PM CDT
[Identified] Our service provider has assigned and is actively working the issue.

September 30, 2024 12:03AM CDT
[Monitoring] The issue has been resolved. Messages are being delivered successfully. We will continue to monitor.

RapidIdentity Cloud Portal




Operational

RapidIdentity Cloud Identity Bridge




Operational

Preproduction, Development, and Test Envrionments




Operational

Insights Analytics Dashboard




Operational

RapidIdentity SafeID Scanning Service




Operational

External SIS/HRMS




Operational

Other Supporting Systems




Operational

0

Upcoming Maintenances

2

Incidents Last 30 Days

1

Maintenances Last 30 Days

History (Last 30 days)

Issues launching applications with latest iOS and MacOS on SafariOperational

Incident Status

Operational


Components

RapidIdentity Cloud Portal


Locations

RapidIdentity Cloud - US000 Region, RapidIdentity Cloud - US001 Region, RapidIdentity Cloud - US002 Region, RapidIdentity Cloud - US003 Region, RapidIdentity Cloud - US004 Region, RapidIdentity Cloud - EU001 Region, RapidIdentity Cloud - NCDPI01 Region



September 20, 2024 6:07PM CDT
[Investigating] We are currently aware of an issue launching applications on devices running the latest iOS or macOS with Safari. We are currently investigating the issue however temporary workarounds include refreshing the page after the "Request is invalid" error or utilizing Chrome on that device instead of Safari.

September 23, 2024 7:42AM CDT
[Resolved] Hotfix has been released to all tenants to resolve issue
RapidIdentity Cloud Planned Maintenance - us000, us001, us002, us003, us004, ncdpi01Planned Maintenance

Description

Customers on the US clusters may experience intermittent system unavailability during a planned downtime event. Changes include: - RapidIdentity Cloud monthly maintenance updates - Cloud infrastructure updates, including security patches - Networking and reliability updates


Components

RapidIdentity Cloud Portal


Locations

RapidIdentity Cloud - US000 Region, RapidIdentity Cloud - US001 Region, RapidIdentity Cloud - US002 Region, RapidIdentity Cloud - US003 Region, RapidIdentity Cloud - US004 Region, RapidIdentity Cloud - NCDPI01 Region


Schedule

September 21, 2024 8:00PM - September 22, 2024 5:00AM CDT


September 21, 2024 8:00PM CDT
[Update] Scheduled maintenance is starting.

September 22, 2024 5:00AM CDT
[Update] Scheduled maintenance is complete.