Active Incident

Updated a few seconds ago

Analytics Insights Data Not RefreshedDegraded Performance

Incident Status

Degraded Performance

Components

Insights Analytics Dashboard

Locations

RapidIdentity Cloud - US000 Region, RapidIdentity Cloud - US001 Region, RapidIdentity Cloud - US002 Region, RapidIdentity Cloud - US003 Region, RapidIdentity Cloud - EU001 Region


August 22, 2023 7:59AM CDT
[Investigating] The Analytics Insights Cube has failed to build. We are working with our vendor to investigate and resolve. This will not affect metrics collection but, the dashboard data is not current.

August 28, 2023 8:35AM CDT
[Investigating] The Analytics Insights Cube is experiencing intermittent build failures. Insights dashboards are current as of 8/24/2023 however several dashboards are slow or unable to load. We are working with our vendor to resolve. This will not affect metrics collection.

September 12, 2023 8:44AM CDT
[Investigating] The Analytics Insights Cube has been updated and is current as of 9/11/2023 however, some customers may experience slow dashboard load times or intermittent dashboard errors. We are continuing to monitor the issues and make adjustments as necessary.

RapidIdentity Cloud Portal




Operational

RapidIdentity Cloud Identity Bridge




Operational

Preproduction, Development, and Test Envrionments




Operational

Insights Analytics Dashboard




Operational

RapidIdentity SafeID Scanning Service




Operational

External SIS/HRMS




Operational

Other Supporting Systems




Operational

1

Upcoming Maintenances

1

Incidents Last 30 Days

4

Maintenances Last 30 Days

Scheduled Maintenance

RapidIdentity Cloud Planned Maintenance - us000, us001, us002, us003Planned Maintenance

Schedule

December 2, 2023 8:00PM - December 3, 2023 5:00AM CST

Components

RapidIdentity Cloud Portal, RapidIdentity Cloud Identity Bridge, Preproduction, Development, and Test Envrionments, Insights Analytics Dashboard

Locations

RapidIdentity Cloud - US000 Region, RapidIdentity Cloud - US001 Region, RapidIdentity Cloud - US002 Region, RapidIdentity Cloud - US003 Region

Description

Customers on the us000, us001, us002, and us003 clusters may experience intermittent system unavailability during a planned downtime event. Changes include: - RapidIdentity Cloud monthly maintenance updates - Cloud infrastructure updates, including security patches - Networking and reliability updates

History (Last 30 days)

Emergency Maintenance - us001Planned Maintenance

Description

Tonight we will be running an emergency change on the us001 cluster. We do not expect any observable downtime or service degradation.


Components

RapidIdentity Cloud Portal, Preproduction, Development, and Test Envrionments


Locations

RapidIdentity Cloud - US001 Region


Schedule

November 17, 2023 10:00PM - November 18, 2023 1:00AM CST


November 17, 2023 10:00PM CST
[Update] Scheduled maintenance is starting.

November 18, 2023 1:00AM CST
[Update] Scheduled maintenance is complete.
RapidIdentity Cloud Planned Maintenance - eu001Planned Maintenance

Description

Customers on the eu001 cluster may experience intermittent system unavailability during a planned downtime event. Changes include: - RapidIdentity Cloud monthly maintenance updates - Cloud infrastructure updates, including security patches - Networking and reliability updates


Components

RapidIdentity Cloud Portal, RapidIdentity Cloud Identity Bridge, Preproduction, Development, and Test Envrionments, Insights Analytics Dashboard


Locations

RapidIdentity Cloud - EU001 Region


Schedule

November 16, 2023 2:00PM - November 16, 2023 6:00PM CST


November 16, 2023 2:00PM CST
[Update] Scheduled maintenance is starting.

November 16, 2023 6:00PM CST
[Update] Scheduled maintenance is complete.
help.rapididentity.com is UnavailableService Disruption

Incident Status

Service Disruption


Components

Other Supporting Systems


Locations

help.rapididentity.com



November 7, 2023 12:44PM CST
[Investigating] We have escalated the issue to our system provider and will update this page when we have more information.

November 7, 2023 3:08PM CST
[Resolved] The help site is available again.
RapidIdentity Cloud Planned Maintenance - us000, us001, us002, us003Planned Maintenance

Description

Customers on the us000, us001, us002, and us003 clusters may experience intermittent system unavailability during a planned downtime event. Changes include: - RapidIdentity Cloud monthly maintenance updates to 2023.10.0-hotfix1 - Cloud infrastructure updates, including security patches - Networking and reliability updates


Components

RapidIdentity Cloud Portal, RapidIdentity Cloud Identity Bridge, Preproduction, Development, and Test Envrionments, Insights Analytics Dashboard


Locations

RapidIdentity Cloud - US000 Region, RapidIdentity Cloud - US001 Region, RapidIdentity Cloud - US002 Region, RapidIdentity Cloud - US003 Region


Schedule

November 4, 2023 8:00PM - November 5, 2023 5:00AM CST


November 4, 2023 8:00PM CDT
[Update] Scheduled maintenance is starting.

November 5, 2023 5:00AM CST
[Update] Scheduled maintenance is complete.
RapidIdentity Cloud Planned Maintenance - eu001Planned Maintenance

Description

Customers on the eu001 cluster may experience intermittent system unavailability during a planned downtime event. Changes include: - RapidIdentity Cloud monthly maintenance updates - Cloud infrastructure updates, including security patches - Networking and reliability updates


Components

RapidIdentity Cloud Portal, RapidIdentity Cloud Identity Bridge, Preproduction, Development, and Test Envrionments, Insights Analytics Dashboard, RapidIdentity SafeID Scanning Service


Locations

RapidIdentity Cloud - EU001 Region


Schedule

November 2, 2023 2:00PM - November 2, 2023 6:00PM CDT


November 2, 2023 2:00PM CDT
[Update] Scheduled maintenance is starting.

November 2, 2023 6:00PM CDT
[Update] Scheduled maintenance is complete.