All Systems Operational

Updated a few seconds ago

RapidIdentity Cloud Portal




Operational

RapidIdentity Cloud Identity Bridge




Operational

Preproduction, Development, and Test Envrionments




Operational

Insights Analytics Dashboard




Operational

RapidIdentity SafeID Scanning Service




Operational

External SIS/HRMS




Operational

Other Supporting Systems




Operational

0

Upcoming Maintenances

1

Incidents Last 30 Days

2

Maintenances Last 30 Days

History (Last 30 days)

SMS/Text Messages failing for some T-Mobile customersDegraded Performance

Incident Status

Degraded Performance


Components

RapidIdentity Cloud Portal


Locations

RapidIdentity Cloud - US000 Region, RapidIdentity Cloud - US001 Region, RapidIdentity Cloud - US002 Region, RapidIdentity Cloud - US003 Region, RapidIdentity Cloud - US004 Region



August 23, 2024 9:32AM CDT
[Investigating] T-Mobile users may experience issues when requesting SMS/Text messages from the RapidIdentity Portal. This is not currently affecting other wireless carriers. We are investigating.

August 23, 2024 10:14AM CDT
[Investigating] We have escalated the issue with T-Mobile and are awaiting their response.

August 23, 2024 2:27PM CDT
[Investigating] We are awaiting next steps from T-Mobile. In the meantime, they have recommended that any customers experiencing this issue contact T-Mobile Support either by phone at 1-800-937-8997 or Facebook chat.

August 24, 2024 12:00PM CDT
[Monitoring] T-Mobile resolved the issue early Saturday morning. We currently have no additional information. Any customers experiencing this issue should contact T-Mobile Support either by phone at 1-800-937-8997 or Facebook chat.

August 26, 2024 7:20PM CDT
[Resolved] No additional information given by the mobile provider. Closing incident.
RapidIdentity Cloud Maintenance - us003Planned Maintenance

Description

Customers on the us003 cluster may experience intermittent system unavailability tonight as we add capacity to the region.


Components

RapidIdentity Cloud Portal, RapidIdentity Cloud Identity Bridge, Preproduction, Development, and Test Envrionments, Insights Analytics Dashboard, RapidIdentity SafeID Scanning Service


Locations

RapidIdentity Cloud - US003 Region


Schedule

August 19, 2024 11:00PM - August 20, 2024 2:00AM CDT


August 19, 2024 11:00PM CDT
[Update] Scheduled maintenance is starting.

August 20, 2024 2:00AM CDT
[Update] Scheduled maintenance is complete.
RapidIdentity Cloud Planned Maintenance - us000, us001, us002, us003, us004, ncdpi01Planned Maintenance

Description

Customers on the US clusters may experience intermittent system unavailability during a planned downtime event. Changes include: - RapidIdentity Cloud monthly maintenance updates - Cloud infrastructure updates, including security patches - Networking and reliability updates


Components

RapidIdentity Cloud Portal


Locations

RapidIdentity Cloud - US000 Region, RapidIdentity Cloud - US001 Region, RapidIdentity Cloud - US002 Region, RapidIdentity Cloud - US003 Region, RapidIdentity Cloud - US004 Region, RapidIdentity Cloud - NCDPI01 Region


Schedule

August 17, 2024 8:00PM - August 18, 2024 5:00AM CDT


August 17, 2024 8:00PM CDT
[Update] Scheduled maintenance is starting.

August 18, 2024 5:00AM CDT
[Update] Scheduled maintenance is complete.