All Systems Operational

Updated a few seconds ago

RapidIdentity Cloud Portal




Operational

RapidIdentity Cloud Identity Bridge




Operational

Preproduction, Development, and Test Envrionments




Operational

Insights Analytics Dashboard




Operational

RapidIdentity SafeID Scanning Service




Operational

IDHub




Operational

Security Manager




Operational

External SIS/HRMS




Operational

Other Supporting Systems




Operational

0

Upcoming Maintenances

1

Incidents Last 30 Days

1

Maintenances Last 30 Days

History (Last 30 days)

RapidIdentity Cloud Planned Maintenance - kde01, ncdpi01, us000, us001, us002, us003, us004, us005, us006Planned Maintenance

Description

Customers on the US clusters may experience intermittent system unavailability during a planned downtime event. Changes include: - RapidIdentity Cloud monthly maintenance updates - Cloud infrastructure updates, including security patches - Networking and reliability updates


Components

RapidIdentity Cloud Portal, RapidIdentity Cloud Identity Bridge, Insights Analytics Dashboard, RapidIdentity SafeID Scanning Service, IDHub, Security Manager, External SIS/HRMS


Locations

RapidIdentity Cloud - US000 Region, RapidIdentity Cloud - US001 Region, RapidIdentity Cloud - US002 Region, RapidIdentity Cloud - US003 Region, RapidIdentity Cloud - US004 Region, RapidIdentity Cloud - US006 Region, RapidIdentity Cloud - NCDPI01 Region, RapidIdentity Cloud - KDE01 Region, Skyward, Infinite Campus, Powerschool, Aeries, Ellucian Banner, Munis, Frontline, Clever


Schedule

September 26, 2026 8:00PM - September 27, 2026 5:00AM CDT


September 26, 2026 8:00PM CDT
UPDATE

Scheduled maintenance is starting.

September 27, 2026 5:00AM CDT
UPDATE

Scheduled maintenance is complete.
SMS OutageService Disruption

Incident Status

Service Disruption


Components

Other Supporting Systems


Locations

SMS



September 25, 2026 8:34AM CDT
INVESTIGATING

Multiple customers have reported an SMS outage.

September 25, 2026 9:40AM CDT
IDENTIFIED

We have identified the cause of the outage and are working with the backend provider to resolve the issue.

September 25, 2026 9:59AM CDT
MONITORING

We have implemented a correction recommended by the service provider and are monitoring the SMS pipeline.

September 25, 2026 10:43AM CDT
RESOLVED

The SMS pipeline is healthy and messages are being successfully sent and accepted by the cellular providers.