All Systems Operational

Updated a few seconds ago

RapidIdentity Cloud Portal




Operational

RapidIdentity Cloud Identity Bridge




Operational

Preproduction, Development, and Test Envrionments




Operational

Insights Analytics Dashboard




Operational

RapidIdentity SafeID Scanning Service




Operational

External SIS/HRMS




Operational

Other Supporting Systems




Operational

1

Upcoming Maintenances

1

Incidents Last 30 Days

2

Maintenances Last 30 Days

Scheduled Maintenance

Schedule

April 27, 2024 8:00PM - April 28, 2024 5:00AM CDT

Components

RapidIdentity Cloud Portal, RapidIdentity Cloud Identity Bridge, Preproduction, Development, and Test Envrionments, Insights Analytics Dashboard, RapidIdentity SafeID Scanning Service

Locations

RapidIdentity Cloud - US000 Region, RapidIdentity Cloud - US001 Region, RapidIdentity Cloud - US002 Region, RapidIdentity Cloud - US003 Region, RapidIdentity Cloud - US004 Region, RapidIdentity Cloud - EU001 Region

Description

Customers on the US clusters may experience intermittent system unavailability during a planned downtime event. Changes include: - RapidIdentity Cloud monthly maintenance updates - Cloud infrastructure updates, including security patches - Networking and reliability updates

History (Last 30 days)

Description

There may be a brief disruption of notifications for the RapidIdentity mobile app. It might be needed to retry logins that use mobile notifications during this time. Alternatively the "Try another method" link during login may be used depending on your institution RapidIdentity configuration.


Components

RapidIdentity Cloud Portal


Locations

RapidIdentity Cloud - US000 Region, RapidIdentity Cloud - US001 Region, RapidIdentity Cloud - US002 Region, RapidIdentity Cloud - US003 Region, RapidIdentity Cloud - US004 Region, RapidIdentity Cloud - EU001 Region


Schedule

April 12, 2024 10:00PM - April 12, 2024 11:00PM CDT



April 13, 2024 9:15AM CDT
[Update] This maintenance was stared at 10:00 PM CST and completed at 10:20 PM CST 2024-04-12.

April 13, 2024 9:15AM CDT
[Update] This maintenance was stared at 10:00 PM CST and completed at 10:20 PM CST 2024-04-12.

Description

Customers on the US clusters may experience intermittent system unavailability during a planned downtime event. Changes include: - RapidIdentity Cloud monthly maintenance updates - Cloud infrastructure updates, including security patches - Networking and reliability updates


Components

RapidIdentity Cloud Portal, RapidIdentity Cloud Identity Bridge, Preproduction, Development, and Test Envrionments


Locations

RapidIdentity Cloud - US000 Region, RapidIdentity Cloud - US001 Region, RapidIdentity Cloud - US002 Region, RapidIdentity Cloud - US003 Region, RapidIdentity Cloud - US004 Region


Schedule

March 30, 2024 8:00PM - March 31, 2024 5:00AM CDT



March 30, 2024 8:00PM CDT
[Update] Scheduled maintenance is starting.

March 31, 2024 5:00AM CDT
[Update] Scheduled maintenance is complete.

Incident Status

Operational


Components

RapidIdentity Cloud Portal, RapidIdentity Cloud Identity Bridge, Preproduction, Development, and Test Envrionments, Insights Analytics Dashboard, RapidIdentity SafeID Scanning Service, External SIS/HRMS, Other Supporting Systems


Locations

RapidIdentity Cloud - US000 Region, RapidIdentity Cloud - US001 Region, RapidIdentity Cloud - US002 Region, RapidIdentity Cloud - US003 Region, RapidIdentity Cloud - EU001 Region, Skyward, Infinite Campus, Powerschool, Aeries, Ellucian Banner, Munis, Frontline, Clever, help.rapididentity.com




March 26, 2024 7:45AM CDT
[Investigating] Our cloud service provider has identified a potential, partial service disruption across some systems with SMS Authentication code delivery. This may affect RapidIdentity Cloud, depending on which features you use. We are monitoring the environment and will alert when the issues are resolved.

March 26, 2024 7:47AM CDT
[Investigating] Service Disruption with SMS Authentication Code Delivery across all carriers

March 26, 2024 8:09AM CDT
[Resolved] SMS Authentication Code Delivery is functional at this time