All Systems Operational

Updated a few seconds ago

RapidIdentity Cloud Portal




Operational

Identity Bridge




Operational

2

Upcoming Maintenances

2

Incidents Last 30 Days

1

Maintenances Last 30 Days

Scheduled Maintenance

Schedule

October 20, 2021 11:00PM - October 21, 2021 5:00AM CDT
October 21, 2021 4:00AM - October 21, 2021 10:00AM UTC

Components

RapidIdentity Cloud Portal, Identity Bridge

Locations

RapidIdentity Cloud

Description

Customers on the us001 cluster may experience intermittent system unavailability during a planned downtime event. Changes include: - RapidIdentity Cloud monthly maintenance updates (for customers on the new backend LDAP schema) - Cloud infrastructure updates, including security patches - Networking and reliability updates

Schedule

October 27, 2021 11:00PM - 5:00AM CDT
October 28, 2021 4:00AM - 10:00AM UTC

Components

RapidIdentity Cloud Portal, Identity Bridge

Locations

RapidIdentity Cloud

Description

Customers on the us000 cluster may experience intermittent system unavailability during a planned downtime event. Changes include: - RapidIdentity Cloud monthly maintenance updates (for customers on the new backend LDAP schema) - Cloud infrastructure updates, including security patches - Networking and reliability updates

History (Last 30 days)

Incident Status

Service Disruption


Components

RapidIdentity Cloud Portal, Identity Bridge


Locations

RapidIdentity Cloud




October 8, 2021 5:33PM CDT
October 8, 2021 10:33PM UTC
[Investigating] We are looking into a service disruption in the us001 cluster. This affects customers who are using the "native" us001-rapididentity.com URLs.

October 8, 2021 6:04PM CDT
October 8, 2021 11:04PM UTC
[Monitoring] Root cause identified and resolved. We will continue to monitor the situation.

October 8, 2021 7:39PM CDT
October 9, 2021 12:39AM UTC
[Resolved] The incident has been fully resolved.
Identity BridgePartial Service Disruption

Incident Status

Partial Service Disruption


Components

Identity Bridge


Locations

RapidIdentity Cloud




September 30, 2021 7:22AM CDT
September 30, 2021 12:22PM UTC
[Investigating] Some customers are experiencing issues connecting to Identity Bridges on the us001 cluster.

September 30, 2021 9:11AM CDT
September 30, 2021 2:11PM UTC
[Identified] Root cause has been identified and a fix is being implemented and communicated to customers.

September 30, 2021 9:30AM CDT
September 30, 2021 2:30PM UTC
[Resolved] System is operational. All known affected customers have been resolved. Due to proactive security patching, a public-facing load balancer was upgraded which also changed the DNS record for the load balancer. This configuration change was not propagated to a customer-facing component of the Identity Bridge service, nor was it communicated to customers in advance. The solution was to update the Identity Bridge Service configuration, restart the bridge agents, and refresh DNS cache to pick up the change.

Description

Some customers may experience intermittent system unavailability during a planned downtime event.  Changes include: - RapidIdentity Cloud monthly maintenance updates - Cloud infrastructure updates, including security patches


Components

RapidIdentity Cloud Portal


Locations

RapidIdentity Cloud


Schedule

September 29, 2021 11:00PM - September 29, 2021 3:00AM CDT
September 30, 2021 4:00AM - September 29, 2021 8:00AM UTC



September 29, 2021 11:00PM CDT
September 30, 2021 4:00AM UTC
[Update] Maintenance started.

September 30, 2021 3:30AM CDT
September 30, 2021 8:30AM UTC
[Update] Maintenance complete.