All Systems Operational

Updated a few seconds ago

RapidIdentity Cloud Portal




Operational

RapidIdentity Cloud Identity Bridge




Operational

Preproduction, Development, and Test Envrionments




Operational

Insights Analytics Dashboard




Operational

RapidIdentity SafeID Scanning Service




Operational

IDHub




Operational

Security Manager




Operational

External SIS/HRMS




Operational

Other Supporting Systems




Operational

1

Upcoming Maintenances

1

Incidents Last 30 Days

0

Maintenances Last 30 Days

Scheduled Maintenance

RapidIdentity Cloud Planned Maintenance - kde01, ncdpi01, us000, us001, us002, us003, us004, us005, us006Planned Maintenance

Schedule

September 26, 2026 8:00PM - September 27, 2026 5:00AM CDT

Components

RapidIdentity Cloud Portal, RapidIdentity Cloud Identity Bridge, Insights Analytics Dashboard, RapidIdentity SafeID Scanning Service, IDHub, Security Manager, External SIS/HRMS

Locations

RapidIdentity Cloud - US000 Region, RapidIdentity Cloud - US001 Region, RapidIdentity Cloud - US002 Region, RapidIdentity Cloud - US003 Region, RapidIdentity Cloud - US004 Region, RapidIdentity Cloud - US006 Region, RapidIdentity Cloud - NCDPI01 Region, RapidIdentity Cloud - KDE01 Region, Skyward, Infinite Campus, Powerschool, Aeries, Ellucian Banner, Munis, Frontline, Clever

Description

Customers on the US clusters may experience intermittent system unavailability during a planned downtime event. Changes include: - RapidIdentity Cloud monthly maintenance updates - Cloud infrastructure updates, including security patches - Networking and reliability updates

History (Last 30 days)

AT&T SMS Intermittent Delivery FailuresDegraded Performance

Incident Status

Degraded Performance


Components

Other Supporting Systems


Locations

SMS



September 9, 2026 8:24AM CDT
INVESTIGATING

We have had some reports that some AT&T users are not receiving SMS messages.

September 9, 2026 9:40AM CDT
MONITORING

We are currently monitoring reports of SMS delivery failures affecting AT&T subscribers. Our team has confirmed the issue originates on AT&T's network and that our platform is operating normally. AT&T users may experience delayed or failed delivery of SMS messages, including MFA verification codes and password reset notifications. Users on other carriers are not affected. If you are unable to complete an action that requires SMS, please try again — some messages are still being delivered successfully. We will provide updates as conditions change. We apologize for any inconvenience.

September 9, 2026 11:11AM CDT
RESOLVED

SMS delivery to AT&T customers appears to have been restored as of approximately 10:45 AM CDT on September 9, 2026. Beginning around 5:00 AM CDT, a subset of AT&T phone numbers were not receiving SMS messages. Delivery rates have since returned to normal. We were unable to determine a root cause, as this appeared to be a carrier-side issue outside of our platform. We apologize for the inconvenience.