Planned Maintenance In Progress

Updated a few seconds ago

Analytics Insights Dashboard OfflineService Disruption

Incident Status

Service Disruption

Components

Insights Analytics Dashboard

Locations

RapidIdentity Cloud - US000 Region, RapidIdentity Cloud - US001 Region, RapidIdentity Cloud - US002 Region, RapidIdentity Cloud - US003 Region, RapidIdentity Cloud - EU001 Region


May 24, 2023 8:04AM CDT
[Investigating] The Analytics Insights Dashboard is currently returning a server error. We are working with our vendor to investigate and resolve. This should not affect metrics collection, only the reporting dashboard.
RapidIdentity Cloud Planned Maintenance - us001Planned Maintenance

Description

Customers on the us001 cluster may experience intermittent system unavailability during a planned downtime event. Changes include: - RapidIdentity Cloud monthly maintenance updates - Cloud infrastructure updates, including security patches - Networking and reliability updates

Components

RapidIdentity Cloud Portal, RapidIdentity Cloud Identity Bridge, Preproduction, Development, and Test Envrionments, RapidIdentity SafeID Scanning Service

Locations

RapidIdentity Cloud - US001 Region

Schedule

May 27, 2023 8:00PM - May 28, 2023 5:00AM CDT


May 27, 2023 8:00PM CDT
[Update] Scheduled maintenance is starting.

RapidIdentity Cloud Portal




Planned Maintenance

RapidIdentity Cloud Identity Bridge




Planned Maintenance

Preproduction, Development, and Test Envrionments




Planned Maintenance

Insights Analytics Dashboard




Service Disruption

RapidIdentity SafeID Scanning Service




Planned Maintenance

0

Upcoming Maintenances

3

Incidents Last 30 Days

2

Maintenances Last 30 Days

History (Last 30 days)

RapidIdentity Cloud Planned Maintenance - us000, us002, us003Planned Maintenance

Description

Details Created Customers on the us000, us002, us003 clusters may experience intermittent system unavailability during a planned downtime event. Changes include: - RapidIdentity Cloud monthly maintenance updates - Cloud infrastructure updates, including security patches - Networking and reliability updates


Components

RapidIdentity Cloud Portal, RapidIdentity Cloud Identity Bridge, Preproduction, Development, and Test Envrionments, Insights Analytics Dashboard, RapidIdentity SafeID Scanning Service


Locations

RapidIdentity Cloud - US000 Region, RapidIdentity Cloud - US001 Region, RapidIdentity Cloud - US002 Region, RapidIdentity Cloud - US003 Region, RapidIdentity Cloud - EU001 Region


Schedule

May 20, 2023 8:00PM - May 21, 2023 4:00AM CDT


May 20, 2023 8:00PM CDT
[Update] Scheduled maintenance is starting.

May 21, 2023 4:00AM CDT
[Update] Scheduled maintenance is complete.
Third Party services error preventing new resource deployment in RapidIdentity Cloud Environment.Partial Service Disruption

Incident Status

Partial Service Disruption


Components

RapidIdentity Cloud Portal, RapidIdentity Cloud Identity Bridge, Preproduction, Development, and Test Envrionments, Insights Analytics Dashboard, RapidIdentity SafeID Scanning Service


Locations

RapidIdentity Cloud - US000 Region, RapidIdentity Cloud - US001 Region, RapidIdentity Cloud - US002 Region, RapidIdentity Cloud - US003 Region, RapidIdentity Cloud - EU001 Region



May 19, 2023 10:35AM CDT
[Investigating] A third party service that Rapididentity Cloud relies on to deploy and update resources into Rapididentity Cloud environments is experiencing an error. We are working with the service provider to identify the nature of the error. Existing resources are not effected, but new resource requests, including deploying new Identity Bridges are effected by this error. This was identified by Identity Automation at 10:00 AM Central Time.

May 19, 2023 10:44AM CDT
[Identified] The third party service provider has begun investigating the issue we reported.

May 19, 2023 11:11AM CDT
[Monitoring] The third party service provider has identified and applied corrective action. They are currently monitoring the corrective action. We will restore normal function when they report the issue resolved.

May 19, 2023 12:05PM CDT
[Resolved] Full functionality has been restored
Some Connect jobs may have intermittent failuresOperational

Incident Status

Operational


Components

RapidIdentity Cloud Portal, Preproduction, Development, and Test Envrionments


Locations

RapidIdentity Cloud - US000 Region, RapidIdentity Cloud - US001 Region



April 29, 2023 7:00PM CDT
[Investigating] Some portal functionality (Connect jobs, etc.) could have been intermittently failing due to a configuration issue with our cloud service provider. Users may have seen "TLS Encryption Errors" or "S3 Token Expiration" messages.

April 30, 2023 9:00PM CDT
[Resolved] Some internal infrastructure certificates were expired, but had not automatically renewed. These stale certificates were manually removed. This allowed them to be automatically recreated. ** No unencrypted traffic was sent due to these errors. **