All Systems Operational

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For information about the Spring4Shell vulnerability CVE-2022-22965, please see: https://help.rapididentity.com/docs/spring4shell-vulnerability

RapidIdentity Cloud Portal




Operational

RapidIdentity Cloud Identity Bridge




Operational

Preproduction, Development, and Test Envrionments




Operational

Insights Analytics Dashboard




Operational

1

Upcoming Maintenances

1

Incidents Last 30 Days

2

Maintenances Last 30 Days

Scheduled Maintenance

RapidIdentity Cloud Planned Maintenance - us001Planned Maintenance

Schedule

July 9, 2022 8:00PM - July 10, 2022 5:00AM CDT

Components

RapidIdentity Cloud Portal, RapidIdentity Cloud Identity Bridge, Preproduction, Development, and Test Envrionments, Insights Analytics Dashboard

Locations

RapidIdentity Cloud - US001 Region

Description

Customers on the us001 cluster may experience intermittent system unavailability during a planned downtime event. Changes include: - RapidIdentity Cloud monthly maintenance updates - Cloud infrastructure updates, including security patches - Networking and reliability updates

History (Last 30 days)

Intermittent DNS resolution for some tenantsPartial Service Disruption

Incident Status

Partial Service Disruption


Components

RapidIdentity Cloud Portal, RapidIdentity Cloud Identity Bridge, Preproduction, Development, and Test Envrionments, Insights Analytics Dashboard


Locations

RapidIdentity Cloud - US003 Region



June 28, 2022 11:07AM CDT
[Investigating] Some tenants are experiencing DNS resolution issues connecting to tenants on the us003 cluster.

June 28, 2022 11:19AM CDT
[Identified] We have identified the root cause and are working on a solution.

June 28, 2022 11:26AM CDT
[Monitoring] A fix has been applied. All tenants should be operational at this point. We will continue to monitor the situation.

June 28, 2022 5:34PM CDT
[Resolved] This issue is resolved.
RapidIdentity Cloud Planned Maintenance - us000, us002, us003Planned Maintenance

Description

Customers on the us000, us002, and us003 clusters may experience intermittent system unavailability during a planned downtime event. Changes include: - RapidIdentity Cloud monthly maintenance updates - Cloud infrastructure updates, including security patches - Networking and reliability updates


Components

RapidIdentity Cloud Portal, RapidIdentity Cloud Identity Bridge, Preproduction, Development, and Test Envrionments, Insights Analytics Dashboard


Locations

RapidIdentity Cloud - US000 Region, RapidIdentity Cloud - US002 Region, RapidIdentity Cloud - US003 Region


Schedule

June 25, 2022 8:00PM - June 26, 2022 5:00AM CDT


June 25, 2022 8:00PM CDT
[Update] Scheduled maintenance is starting.

June 26, 2022 5:00AM CDT
[Update] Scheduled maintenance is complete.
RapidIdentity Cloud Planned Maintenance - us001Planned Maintenance

Description

Customers on the us001 cluster may experience intermittent system unavailability during a planned downtime event. Changes include: - RapidIdentity Cloud monthly maintenance updates (for customers on the new backend LDAP schema) - Cloud infrastructure updates, including security patches - Networking and reliability updates


Components

RapidIdentity Cloud Portal, RapidIdentity Cloud Identity Bridge, Preproduction, Development, and Test Envrionments, Insights Analytics Dashboard


Locations

RapidIdentity Cloud - US001 Region


Schedule

June 4, 2022 11:00PM - June 5, 2022 5:00AM CDT


June 4, 2022 11:00PM CDT
[Update] Scheduled maintenance is starting.

June 5, 2022 5:00AM CDT
[Update] Scheduled maintenance is complete.