Active Incident

Updated a few seconds ago

Verizon Wireless SMS InterruptionOperational

Incident Status

Operational

Components

RapidIdentity Cloud Portal

Locations

RapidIdentity Cloud - US000 Region, RapidIdentity Cloud - US001 Region, RapidIdentity Cloud - US002 Region, RapidIdentity Cloud - US003 Region, RapidIdentity Cloud - EU001 Region


September 28, 2023 2:21PM CDT
[Investigating] SMS text messages to Verizon Wireless customers may be rejected by the carrier. Other carriers do not appear to be affected. We are investigating and will update when we have more information.

September 28, 2023 3:06PM CDT
[Investigating] Verizon is escalating the incident internally to their engineering teams.

September 28, 2023 10:39PM CDT
[Monitoring] Verizon has corrected the issue on their end. We will continue to monitor.
Analytics Insights Data Not RefreshedDegraded Performance

Incident Status

Degraded Performance

Components

Insights Analytics Dashboard

Locations

RapidIdentity Cloud - US000 Region, RapidIdentity Cloud - US001 Region, RapidIdentity Cloud - US002 Region, RapidIdentity Cloud - US003 Region, RapidIdentity Cloud - EU001 Region


August 22, 2023 7:59AM CDT
[Investigating] The Analytics Insights Cube has failed to build. We are working with our vendor to investigate and resolve. This will not affect metrics collection but, the dashboard data is not current.

August 28, 2023 8:35AM CDT
[Investigating] The Analytics Insights Cube is experiencing intermittent build failures. Insights dashboards are current as of 8/24/2023 however several dashboards are slow or unable to load. We are working with our vendor to resolve. This will not affect metrics collection.

September 12, 2023 8:44AM CDT
[Investigating] The Analytics Insights Cube has been updated and is current as of 9/11/2023 however, some customers may experience slow dashboard load times or intermittent dashboard errors. We are continuing to monitor the issues and make adjustments as necessary.

RapidIdentity Cloud Portal




Operational

RapidIdentity Cloud Identity Bridge




Operational

Preproduction, Development, and Test Envrionments




Operational

Insights Analytics Dashboard




Degraded Performance

RapidIdentity SafeID Scanning Service




Operational

External SIS/HRMS




Operational

0

Upcoming Maintenances

3

Incidents Last 30 Days

1

Maintenances Last 30 Days

History (Last 30 days)

RapidIdentity Cloud Planned Maintenance - us000, us001, us002, us003,Planned Maintenance

Description

Customers on the us000, us001, us002, and us003 clusters may experience intermittent system unavailability during a planned downtime event. Changes include: - RapidIdentity Cloud monthly maintenance updates - Cloud infrastructure updates, including security patches - Networking and reliability updates


Components

RapidIdentity Cloud Portal, RapidIdentity Cloud Identity Bridge, Preproduction, Development, and Test Envrionments, Insights Analytics Dashboard, RapidIdentity SafeID Scanning Service


Locations

RapidIdentity Cloud - US000 Region, RapidIdentity Cloud - US001 Region, RapidIdentity Cloud - US002 Region, RapidIdentity Cloud - US003 Region


Schedule

September 23, 2023 8:00PM - September 24, 2023 5:00AM CDT


September 23, 2023 8:00PM CDT
[Update] Scheduled maintenance is starting.

September 24, 2023 5:00AM CDT
[Update] Scheduled maintenance is complete.
Service Disruption with CleverPartial Service Disruption

Incident Status

Partial Service Disruption


Components

External SIS/HRMS


Locations

Clever



September 13, 2023 8:32AM CDT
[Investigating] The Clever portal is down for all users. You may view Clever status at https://status.clever.com/ We will update this page as more information becomes available.

September 13, 2023 6:33PM CDT
[Resolved] Please see https://status.clever.com/ for more information.
Infinite Campus Experiencing IssuesPartial Service Disruption

Incident Status

Partial Service Disruption


Components

External SIS/HRMS


Locations

Infinite Campus



September 6, 2023 11:05AM CDT
[Identified] Customers who use Infinite Campus may see intermittent failures with jobs that use that service. Infinite Campus is aware of the issue and are actively working it.

September 11, 2023 3:34PM CDT
[Monitoring] The incident appears to be resolved. We will continue to monitor.

September 13, 2023 8:33AM CDT
[Resolved] The incident appears to be resolved.